Emergency Recovery

request form

(* - fields cannot be left blank)

Date:
Company:
*Contact Person:
*Contact no:
FAX:
*E-mail:
*Please select your country:
*Address:

Please provide the following product information:

Media Manufacturer:
Model/Part number:
Serial Number:
Disk Capacity:
Interface: (eg. IDE or SCSI)
Operating Systems:

Partition description (Number of partition/ size/ file system type.)

Circumstances and observation of failure: (also describe if you hear any strange clicking sound)

What recovery attempts have you made/attempted?

Specify files or folders that are most needed. By default, recovered data will be delivered on CD. It is critical that you to fill this up with as much detail as possible.

*During evaluation, we may need to open up the media, breaking a
warranty seal (if any). What is your preference?

Please proceed as necessary.
Please contact us to confirm further.
Do not open media under all circumstances.

Type of service:

Standard
Emergency Recovery

Standard Service
We will do a "check-up" on your media when you send it in for a free evaluation. The evaluation may take between 1 to 3 days (on a first-come-first-serve basis) and we will then generate a quotation for you. Upon quotation, if you decide not to continue with the recovery, there will be a RM$95 cancellation fee.

There will be no charge if the data can not be recovered.

Emergency Recovery Service
We will attempt to recover your data immediately within 48 hours upon receiving your media. We will bypass the evaluation, quotation and confirmation stages. You will be quoted a fixed price (generally 20%-40% higher than normal pricing) upon receiving your request.

There will be no charge if the data is unrecoverable.

How did you come to know about us?

Data Recovery Request ID:
(When you submit the data media to us, please label it with the Request ID)

*Info - You may send your media to us personally or via courier. Please provide us the information on when and how to submit the media to us. (You may like to include date, time, delivery reference, comments, etc)